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Mercy is a Support hero in Overwatch.

"I'll be watching over you."

Real Name
Angela Ziegler
Field Medic
First Responder
Zürich, Switzerland
Overwatch (formerly)
Lucie Pohl (English)

Sybille Tureau (French)
Chiara Francese (Italian)
Sayaka Ohara (Japanese)
Cristiane Louise (Brazilian Portuguese)
Circe Luna (American Spanish)
Adelaida López (European Spanish)
Olga Pletnyova (Russian)

Cosmetic page
Quotation page
Character Video


Mercy is capable of dealing damage, but is best played by following friendly heroes and healing and buffing them.[1]

Official tips


Angelic Descent

Passive Ability

Icon Stats Official Description

20 health per second after not taking damage for 1 second

Propelled by her Valkyrie suit, Mercy slows the speed of her descent from great heights.


  • While airborne, Mercy can press and hold the jump button to begin slowly falling to the ground. Letting go of the jump button will end Angelic Descent.
  • Mercy will also passively regenerate health after a second of not taking damage.


Caduceus Staff


Icon Stats Official Description

Target Locked Beam
+30% damage boost
60 health per second
Maximum range
15 meters
Until cancelled
Ult. charge gain
4 points per 5 healing
2 points per 3 damage done by the target

Mercy engages one of two beams that connect to an ally. By maintaining the beams, she can either restore that ally’s health or increase the amount of damage they deal.


  • Primary fire creates a healing tether on the ally closest to Mercy's crosshairs, which remains for as long as Mercy holds down the primary fire button.
  • Secondary fire creates a damage tether that works similarly to the healing tether, but boosts damage instead of healing.
  • Mercy need not look at the ally to maintain the tether.
  • The tether will break if Mercy and the ally move out of range or line of sight, except during the first 1.4 seconds after the tether is engaged.
  • Healing Beams can stack, but Damage Beams do not.


Caduceus Blaster


Icon Stats Official Description

Linear projectile
Projectile speed
40 meters per second
Rate of fire
5 rounds per second
Reload time
1 second

Mercy shoots a round from her sidearm. It's best reserved for emergency personal defense.


  • The blaster is automatically reloaded if not equipped for approximately 1.4 seconds.

Guardian Angel


Icon Stats Official Description

Maximum range
30 meters
2 seconds

Mercy flies towards a targeted ally, allowing her to reach them quickly and provide assistance in crucial moments.


  • Can be used on both living and dead allies.
  • Can be cancelled mid-flight by pressing the hotkey once more.



Ultimate Ability

Icon Stats Official Description

Restores full health to fallen allies
Maximum range
15 meters
Casting time
1 second
Charge required
1625 points

Mercy radiates restorative power, bringing nearby dead allies back into the fight with full health.


  • Mercy and the resurrected players gain 2.25 seconds of invulnerability.
  • Mercy can move during the casting time.
  • Also refreshes the cooldown on Guardian Angel.
  • Fallen allies are highlighted on the player's screen and the number of available targets is shown on their tooltip.



Mercy is the most healing oriented of the Supports, capable of rapidly bringing her team back up to full Health and even using her Ultimate to bring them back from the dead. When not healing, she is able to boost a single ally's damage, allowing them to blast apart foes and tear through barriers. She is easily the most team dependent of the Supports: her personal damage is weak, and the powerful effect of her Ultimate makes her a prime target for the enemy team, forcing her to rely on her team for protection.

Weapons & Abilities

  • Angelic Descent (Passive): While airborne, Mercy can press and hold the jump button to begin slowly falling to the ground. Letting go of the jump button will end Angelic Descent. An unstated secondary benefit is that, after not taking damage for 1 second, Mercy will begin to slowly regenerate her Health.
    • Angelic Descent is useful for evading enemy fire. Leap off of a ledge and vary your falling speed with Angelic Descent to throw your opponents' aim off.
    • The passive Health regeneration allows Mercy to stay on the front lines to continue healing her allies. When you see your Health beginning to drop, find cover and allow it to regenerate.
  • Caduceus Staff: Mercy's primary weapon. The primary fire creates a healing tether on the ally closest to Mercy's crosshairs, which remains for as long as Mercy holds down the primary fire button. The healing tether will continually restore the tethered ally's health up to the target's maximum. The secondary fire creates a damage tether that works similarly to the healing tether, boosting damage instead of healing.
    • Both of the tethers do not require you to continue to look at the tethered ally to maintain the tether. Use this to your advantage by checking behind you frequently for flankers like Reaper or Tracer.
    • The tether will break if an ally moves out of your direct line of sight after a few seconds, such as moving behind a wall, or if they move outside the tether's maximum range.
    • Alternate between the healing tether and damage tether as the situation requires.
    • Damage tether is applied as the enemy takes damage. A healing tether changed to a damage tether while a Pharah's rocket is mid-flight, the damage multiplier will apply.
    • Pharah is one of the best targets for Mercy's damage boost; Pharah's rockets can one-shot a Tracer with a direct hit while boosted, and the splash damage means that the damage bonus will apply to multiple enemies.
    • Damage boosting characters like Soldier 76 and Roadhog while they are using their ultimates allows them to deal a great deal of additional damage.
  • Caduceus Blaster: Mercy's secondary weapon. The primary fire shoots a stream of fast-moving projectiles, similar to D.Va's Light Gun. The Caduceus Blaster will automatically reload while Mercy has the Caduceus Staff equipped.
    • Do not underestimate the Caduceus Blaster. While fairly weak at long ranges due to the ease at which the projectiles can be dodged, the Caduceus Blaster can be deadly at close ranges, especially if you headshot with the bolts.
    • The perfect accuracy of the Caduceus Blaster can be used to safely destroy Torbjörn's Turret from out of its attack range.
    • Be careful about pulling out the Caduceus Blaster on a whim as you cannot attack or create a tether during the weapon switch animation.
    • It is often better to boost an ally's damage rather than pull out the Caduceus Blaster; while the damage boost is only 30%, typically less than the damage you deal with the Caduceus Blaster, you don't need to aim while damage boosting, allowing you to pay more attention to dodging and checking on the status of your allies and general battlefield awareness.
  • Guardian Angel: When activated, Mercy will fly towards the targeted ally, whether they are alive or dead. This ability auto-targets the ally closest to Mercy's crosshair if she is not tethered to a teammate with the Caduceus Staff. When tethered, this ability takes Mercy towards the tethered teammate even if her crosshair is pointed elsewhere. (Guardian Angel's preference for tethered teammates over crosshaired teammates can be set in the Mercy-specific game control settings.)
    • Use this ability to jump between allies to quickly heal them, or to escape from a dangerous enemy.
    • Continually using this ability on an allied Pharah, in combination with Angelic Descent, allows Mercy to follow Pharah around through the air (even staying airborne longer than Pharah can). Use the Caduceus Staff's damage tether to enhance her already high damage output.
  • Resurrect (Ultimate): Mercy's Ultimate ability. When activated, Mercy will return all nearby dead allies back to life. They revive at full Health at the position where they died. All revived allies gain a brief moment of invulnerability, during which they can move but cannot attack or use abilities. Mercy herself also gains a brief moment of invulnerability at the same duration to her resurrected allies.
    • This is an incredibly powerful Ultimate that can easily swing a fight around if you are able to bring multiple allies back. But it can also act to feed the enemy team ultimate charge if used when they are ready for it.
    • Resurrect has a brief cast time, during which time Mercy is mobile, but cannot take other actions. You must decide whether healing your living allies is better than casting Resurrect.
    • Use Guardian Angel on a dead ally to position yourself for Resurrect.
    • Mercy will continue to fly towards the target of Guardian Angel while casting Resurrect. Use this to dart past a group of dead allies, casting Resurrect on the way, in order to reduce your vulnerability while using it.
    • Be careful when using this ability in plain view of enemies as the bright golden vertical beams can act as beacons for incoming enemy fire the moment the invulnerability wears off.

General Strategies

  • Mercy is a potent healer that can easily fit onto most teams. She is especially good when paired with allies who have no means of self-healing, or allies capable of dealing a lot of long-ranged damage like Pharah or Junkrat. When up against opponents with consistent, long range damage (such as Soldier: 76 or Hanzo), Mercy is an excellent pick for keeping her team alive.
  • Mercy is almost always a priority target for the enemy team due to the power of Resurrect. Keep your eyes on your surroundings constantly and watch to see if the enemy team starts bringing out heroes like Widowmaker or Genji to try and kill you. Whenever possible, try to heal allies from behind cover.
  • Playing Mercy is by nature a selfless endeavor... but don't forget to protect yourself. After all, a dead healer heals no one. Mercy has an amazing ability to heal herself automatically by just not taking damage for a while. Be sure to duck out of combat or find a health pack when your health gets low.
  • While it can be tempting to simply leap to an injured ally with Guardian Angel as soon as you see them, try to pay attention to where that will take you. You can easily end up flying into the line of fire of your opponents, making you an easy target for Widowmaker or Roadhog. Try to cancel Guardian Angel slightly before you arrive at the target to stay out of enemy fire. (Guardian Angel can be canceled by activating the ability again while in the air).
  • Mercy can either stick with her team, or she can "pocket" a single hero (usually Pharah), following them around providing them with both healing and a damage boost. While this can be a potent pairing, it's best to stay with the rest of your team if they have no other source of healing (such as from Soldier's Biotic Field or another Support).
  • One of the best skills to learn as Mercy, is when your team mates are likely to use a heavy damage dealing ultimate such as Reaper, Roadhog, Pharah or even Soldier: 76. Holding a damage boosting blue beam on a hero during their ultimate can significantly increase the potency and result in devastating damage to the enemy team. Get to know the audio call outs for each of these ultimate abilities so that you can instantly switch to them with your damage boosting beam.
  • Mercy isn't much of a fighter, with her only damaging weapon (the Caduceus Blaster) sporting a slow rate of fire and projectiles that require you to lead your target. Let your allies do most of the fighting for you. Try to keep your Caduceus Blaster holstered unless you're face-to-face with an opponent you cannot escape from. At the same time, don't be afraid of pulling it out if you're confident it will let your team take down a major threat. Using the blaster is more of a trade off - damage from your own weapon, or increased damage to an allies abilities. Learning when to use the blaster is key.
  • Knowing when to use Resurrect is a key part of playing Mercy. If a single ally dies in a fight, it may be better to hold on to Resurrect in case two or more of your allies die, rather than using it on a single target. In other cases, getting that ally back up might be critical, such as if they have their own Ultimate available or if they form a core part of your team (such as Reinhardt). Assess each situation and use your best judgment before using Resurrect. Using the ability is a very tactical decision - you want your team to gain something from it, rather than using it in plain view of a turret or Bastion who will just kill them the moment their invulnerability wears off.
  • A somewhat good way to use Resurrect is when your team is leading a push, it is best for you to hide in a spot (but still provide buffs and heals) for your team. The enemy team will most likely start using their ultimate abilities. If they aren't smart enough to seek you out or you are in a good position to hide, you can use Guardian Angel to glide towards your dead team and resurrect all of them, hopefully leading to a successful push or a win.


"Heroes Never Die."

A guardian angel to those who come under her care, Dr. Angela Ziegler is a peerless healer, a brilliant scientist, and a staunch advocate for peace.[2] She is one of the most gifted doctors in the world when it comes to medical technology, and has applied such technology to her own body;[3] effects have possibly included slowing/halting her ageing process. She likes Swiss chocolate.[4]


After obtaining her MD and PHD in Switzerland,[5] Ziegler rose to become the head of surgery at a prominent Swiss hospital before pioneering a breakthrough in the field of applied nanobiology that radically improved the treatment of life-threatening illnesses and injuries. It was this expertise that attracted the attention of Overwatch.

Because her parents had been taken by war, Ziegler was opposed to the organization's militaristic approach to keeping global peace. Ultimately, she recognized that Overwatch offered her the opportunity to save lives on a much larger scale. As Overwatch's head of medical research, Angela sought to leverage her work for healing in frontline crises. The result was the Valkyrie swift-response suit, which Ziegler herself piloted on many Overwatch missions.[2]

During her Overwatch years, she once dressed as a witch for Halloween.[6]

Despite her contributions to Overwatch, she was often at odds with her superiors and the organization's overarching aims.[7] One example was the development of the biotic rifle by Torbjörn. Torbjörn provided assurances that the device was only intended for healing, but Ziegler maintained that this was setting Overwatch down a road that could lead to the weaponization of biotic technology, and that she had only conducted research in the field on the condition that it would not be used for offensive purposes.[8]


Ziegler en-route to London during the King's Row Uprising

Seven years before the present day, Ziegler was involved in an unsanctioned mission authorized by Strike Commander Jack Morrison to end the King's Row Uprising in London, England. Earlier the same day, Ziegler argued with Morrison over Overwatch's inability to intervene in the conflict due to the English prime minister expressively forbidding of any Overwatch action within the United Kingdom. Dr. Ziegler expressed her concern for the thousands in the city who needed medical aid, and lamented how Overwatch was made to help people, not sit on the sidelines. After Jack authorized the mission, while preparing to board an aircraft, Ziegler welcomed Cadet Lena Oxton to the team. She commented on how her inspirational words convinced Jack to authorize the mission, and how he was very invested in her career, and had asked Ziegler to keep an eye on her. Zigler then told Oxton how she could call on her if she ever needed any help.[9]

The End of Overwatch

In Overwatch's final days, the group was faced with a series of allegations, and Ziegler was interrogated in the hearings conducted by the United Nations. In light of the fight between Overwatch members Jack Morrison and Gabriel Reyes, Ziegler admitted that the outcome had been inevitable. They had drifted further and further apart ever since Morrison had been chosen over Reyes for the position of strike commander, and that rift had widened despite her efforts.[7]


Mercy helps the innocent

When Overwatch dissolved, Ziegler dedicated herself to helping those affected by war. Though she spends most of her time caring for the broken and dispossessed in crisis areas around the world, Dr. Ziegler can be counted on to don her Valkyrie suit whenever innocents are imperiled,[2] hoping to make a more peaceful world.[10] She continued to work in medical facilities, but with less advanced technology than what she had access to within Overwatch.[4]


When Winston issued a recall of Overwatch agents, Mercy was in the Middle East.[6] Mercy was unsure if Overwatch should be restored.[4]


Name Icon Description Reward
Group Health Plan
  Restore 200 health for 5 players without dying as Mercy in Quick or Competitive play.  
Huge Rez
  Resurrect 4 players at once with Mercy in Quick or Competitive play.  


Mercy in a witch costume with Torbjörn on Halloween
  • The official website used to state she's 34 years old, but in Winston's files in Recall she was shown to be 37.[12] Value on the site has since been changed to match the one from Recall.
  • A magazine image of Mercy could be found in an outhouse on Route 66. The magazine was removed in a later patch.[13]
  • Mercy's voice actress was changed during the beta to one who could speak fluent German and provide German voice lines. The developers feel this better captures the essence of her character. So far she is the only character in the game that has been recast.[14]
  • The Witch's voice line when casting resurrect, "My servants never die!", was added for Mercy's Witch skin due to fan request.[15]
  • In reply to a support ticket, Blizzard jokingly stated that Mercy's heart "belongs to Roadhog".[16]
  • Mercy's line "Medic! Wait that's me...." may be a reference to Team Fortress 2's option to call the Medic
    • In fact, Mercy is in many ways similar to the Medic. Both have the ability to heal their teammates with a device invented by themselves, and they both speak German.




Patch Notes History

For more information, see Patch Notes

December 13th, 2016

Bug Fixes
  • Fixed a bug that prevented Mercy from using Resurrect in rare situations on King’s Row

November 30th, 2016

Bug Fixes
  • Fixed a bug that allowed Mercy to receive Ultimate charge when using her Cadueus Staff to increase teammates’ damage when they’re not damaging enemies

November 15th, 2016

Hero Balance Change
  • Ultimate costs have been increased by 25% for all heroes
Developer Comment
Game-changing ultimate abilities were coming up a bit too frequently. This change helps keep them in check while still allowing them to be powerful.
  • Passive health regeneration now activates when Mercy avoids taking damage for 1 second (formerly 3 seconds)
Developer Comment
This change allows Mercy to survive more easily by evading enemy fire.
Bug Fixes
  • Fixed a bug preventing Mercy’s staff from showing up in the “Guardian Angel” highlight intro with her Cobalt skin equipped

September 13th, 2016

General Update
  • Players should now see fewer Plays of the Game featuring Mercy’s Resurrection ability

September 1, 2016

General Updates
  • When activating the "Needs healing" communication while targeting a teammate, Ana, Lúcio, Mercy, and Zenyatta will now tell allies to group up to receive healing. A marker will also appear above the player's head, allowing teammates to locate the healer more quickly
Hero Balance Update
  • Ultimates that consume the ultimate meter when activated will now drain the meter more quickly (.25 second instead of 1 second)
  • Reverted a recent change that reduced the size of heroes' projectiles
  • Most hero abilities will no longer interrupt quick melee attacks
  • Ultimate abilities will now interrupt quick melee attacks
Developer Comments
Altering the size of projectiles in flight had too many unintended side effects to keep in the game, at least in its current form. We will continue watching this and make additional changes if necessary. We’re also making quick melee more consistent when interacting with enemy abilities.
  • Caduceus Staff
    • Healing Beam
    • Healing-per-second has been increased by 20%
  • Resurrect
    • Resurrected allies will be able to maneuver after 2.25 seconds (reduced from 3 seconds)
Developer Comments
Resurrection now allows teammates to jump back into the fight more quickly, which should help Mercy survive after activating her ultimate. Mercy's healing is also getting a boost to solidify her role as a strong, single-target healer.

July 19, 2016

  • Self-healing abilities now charge ultimate abilities. As a result, some heroes’ ultimate costs have been adjusted (see below).
Hero Balance Change
  • Caduceus Staff
    • Damage Boost
      • Effect will no longer stacks with bonus damage provided by another Mercy
  • Resurrect
    • Ultimate charge cost increased by 30%
    • Movement is no longer prevented during activation
    • Guardian Angel instantly resets upon use
Developer Notes
Mercy's ultimate is one of the most powerful abilities in the game; however, players would often fly into the fray and die while using it. With this update, Resurrect will now take a bit longer to charge, but Mercy will be a lot safer when activating the ability in the middle of combat.
Bug Fixes
  • [PC Only] Fixed a bug that caused Mercy’s Caduceus Staff beam to disconnect from its target if the player a) quickly switched between healing and damage beams by holding down both mouse buttons and/or b) was facing away from the target at the time of the switch

June 21, 2016

Bug Fixes
  • Fixed a bug that would sometimes cause projectiles to hit Reinhardt instead of his Barrier Field in "High Bandwidth" Custom Games

June 14, 2016

Bug Fixes
  • Fixed a bug that allowed Mercy to gain Ultimate charge whenever damage boosting an ally who was attacking a barrier or Ice Wall


  1. 2014-11-24, BlizzCon 2014 – Overwatch Unveiled Panel Transcript. Blizzplanet, accessed on 2015-03-07
  2. 2.0 2.1 2.2 Mercy, Blizzard Entertainment. Accessed on 2014-11-26
  3. 2017-05-17, Blizzard's Jeff Kaplan Answers Overwatch Questions From Twitter | Tech Support | WIRED. YouTube, accessed on 2017-05-18
  4. 4.0 4.1 4.2 Overwatch, Mercy Quotes
  5. Overwatch, Mercy Cosmetics
  6. 6.0 6.1 Recall
  7. 7.0 7.1 2015-07-07, Fading Glory: On the Trail of Jack Morrison. Blizzard Entertainment, accessed on 2015-07-07
  8. 2016-07-06, Communications Records of Ziegler, A. – Overwatch File 00231 – Security Classification: CONFIDENTIAL. Twitter, accessed on 2016-07-07
  9. 2017-04-05, Overwatch Digital Comic: "Uprising" PlayOverwatch. Accessed on 2017-04-05
  10. 2014-11-24, BlizzCon 2014 – Overwatch Unveiled Panel Transcript. Blizzplanet, accessed on 2015-03-08
  11. Game.come - Overwatch Origins Edition. Retrieved on 2015-11-05.
  12. Recall - 7:17
  13. 2016-03-26, Blizzard Patches Masturbation Gag Out Of Overwatch. Kotaku, accessed on 2016-03-26
  14. Overwatch Beta Patch Notes – March 8, 2016
  15. 2016-10-14, My Servants Never Die (Petition) forums, accessed on 2016-10-26.
  16. 2016-09-08, "I wrote a message to Blizzard, asking if I could marry Mercy... This was their response..." Reddit.

External links